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Returns/Exchange

 

Felco Pruners wants you to be completely satisfied with your purchase. We stand behind our products 100% ,we offer the following exchange/return policy:

 

Unused which are still in their original packaging can be returned within 30 days of their purchase. All returns and exchanges must be sent with their original packing slip as well as a “Return/Exchange Form”. Items that do not meet these qualifications will not be exchanged or returned. Refunds will be made to the credit or debit card used in the original purchase. Refunds and exchanges will not be issued until after Felco Pruners receives the merchandise being returned from the sender. Return shipping charges are not covered by our Return/ Exchange. Returns and exchanges must be accompanied by a copy of the packing slip, and the “Return/Exchange Form” without exception. A 15% re-stocking fee will be applied to all returns of replacement parts and may be applied for returned quantities of 3 or more of any item or special order items.

 

Exchange/Return Instructions:

 

1)       Complete the Return/Exchange Form and include it with your package. Failure to do so may delay processing.

2)       Provide the billing and shipping information. For exchanges, provide credit card for shipping charges and product difference. If requesting a return, please provide the original credit card information used at the time of original purchase.

3)       Package the merchandise to be returned/exchanged: When shipping merchandise for a return or exchange,  Felco Pruners recommends using a courier such as UPS or FedEx. Doing this will provide a tracking number for the shipment.  Felco Pruners is not responsible for any lost or damaged merchandise and does not reimburse shipping charges.

4)       Ship your package to:       Felco Pruners

                                                    Attn: Exchanges/Return Dept.

                                                    2565 Kilburn Ave.    

                                                   Napa, CA 94558

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